Refund policy

Last updated 1 September 2026.

14 days, no questions asked

If the document is not what you needed, email us within 14 days of your purchase and we will refund it in full. You do not have to explain why, and you do not have to delete or return the document.

How to request one

Email [email protected] from the address you used at checkout, and mention the notice type you bought. That address is how we find your order, because there are no accounts.

Our orders are processed by Paddle.com as Merchant of Record, so you can also raise it with Paddle directly. Either route reaches the same place.

What to expect

We approve refund requests inside the window as a matter of course. Paddle returns the money to your original payment method, which typically appears within 5 to 10 business days depending on your bank.

After 14 days

Write to us anyway. Refunds outside the window are discretionary, but if something genuinely went wrong, such as a document that never arrived or one built on a notice type we handled incorrectly, we would rather fix it than hold the line on a date.

What a refund does not do

It does not extend an agency deadline, and it does not withdraw a document you have already filed. Your response to an agency remains yours once you send it.

See also our terms of service and privacy policy.